Last updated: October 28, 2025
Shipping Policy
Thank you for shopping at Elvazon. This Shipping Policy outlines how we process, handle, and deliver orders placed on our website, https://elvazon.com. By purchasing from our store, you agree to the terms described below.
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
During high-demand periods, processing times may extend slightly. Customers will be notified in case of significant delays.
2. Shipping Methods & Delivery Timeframes
We partner with reliable courier services to ensure timely and secure delivery.
a. Standard Shipping
- Estimated delivery: 3–7 business days
- Available for most regions
b. Express Shipping
- Estimated delivery: 1–3 business days
- Charges may vary based on weight and location
c. Same-Day / Next-Day Delivery
- Available only in selected areas (if applicable)
- Additional charges apply
Note: All delivery estimates are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Fees
Shipping charges are calculated at checkout based on:
- Weight and dimensions of the products
- Delivery location
- Selected shipping method
Promotional free-shipping offers (if any) will be clearly displayed on the website.
4. Order Tracking
Once your order has been shipped:
- You will receive a tracking number via email.
- You can track the shipment through the courier’s website or app.
- Tracking information may take up to 24 hours to update.
5. Delivery Attempts
- Couriers generally make 2–3 delivery attempts.
- If the package cannot be delivered due to incorrect address, unavailability, or other reasons, it may be returned to us.
- Additional shipping fees may apply for reshipment.
6. Address Accuracy & Changes
Customers are responsible for providing complete and accurate shipping details.
Once an order is processed, address changes may not be possible.
If an incorrect address results in failed delivery, customers may be charged for reshipment.
7. Damaged, Lost, or Delayed Shipments
a. Damaged Packages
If you receive a damaged package:
- Record video/photo evidence immediately.
- Contact us within 48 hours of delivery at contact@elvazon.com.
- We will work with the courier to resolve the issue and arrange a replacement or refund.
b. Lost Shipments
A shipment is considered “lost” if the courier cannot locate it after an investigation.
We will:
- Contact the courier
- Confirm the loss
- Issue a replacement or refund based on availability
c. Delayed Shipments
Elvazon is not responsible for delays caused by couriers, weather conditions, or natural events. However, we will assist in tracking and updating you.
8. Package Refusal or Missing Recipient
If a package is refused or returned due to unavailability or incorrect address, the customer may be responsible for:
- Return shipping fees
- Reshipping charges
Refunds may be issued for returned items, excluding shipping fees.
9. Out-of-Stock Items
If an item becomes unavailable after your order is placed:
- We will notify you immediately
- You may choose a refund, replacement, or store credit
Your order may be shipped in multiple packages depending on stock availability.
10. Contact Us
For any questions, issues, or clarification regarding your shipment, contact us at:
Email: contact@elvazon.com